About the service
We understand that purchasing raw gold—whether for personal investment or commercial trade—requires clarity, security, and expert guidance. That’s why we offer comprehensive buyer support tailored to your needs, location, and level of experience.
Our services include:
Step-by-step onboarding assistance
Documentation support (FCO,SPA, contracts and POP)
Real-time communication throughout the transaction
Export and customs advisory
Shipment tracking and post-sale follow-up
From your first inquiry to the final delivery, our team ensures you’re informed, confident, and protected every step of the way.
Popular questions
I’m new to buying raw gold. Can you walk me through the process?
Absolutely. We provide step-by-step guidance starting with an initial consultation. We’ll help you with documentation, verification, and explain each stage of the transaction clearly.
What documents do I need to buy gold?
Typically, we require a Letter of Intent (LOI), Proof of Funds (POF), and basic Know Your Customer (KYC) documents. For large transactions, further legal agreements may be needed.
Will I receive updates during the transaction?
Yes. We provide regular updates via your preferred communication channel, including status on documentation, shipment, and delivery timelines.
Do you help with international compliance or shipping regulations?
Yes, our advisory team will guide you through country-specific export/import requirements to ensure your shipment complies with all applicable regulations.
What happens if I have issues after delivery?
Our support continues even after delivery. If there are any concerns regarding documentation, customs, or product condition, our team will assist in resolving the issue promptly.
